← Home# HoopLix Terms of Service
**Last updated: 2026-08-05** (strengthened in your favour: we do not train AI models on your content — the previous opt-in carve-out is removed entirely)
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## 1. Acceptance
These Terms of Service ("**Terms**") form a binding agreement between you and **Hooplix Technology Inc.**, a corporation incorporated under the *Canada Business Corporations Act* with its registered office in Saskatchewan ("**HoopLix**", "**we**", "**us**") governing your use of the HoopLix service ("**the Service**"), including the web application at hooplix.com, the mobile applications, the **HoopLix desktop applications** (including **HoopLix Smart Clip**), and the public share-link surface at `/s/{token}`. Use of a HoopLix desktop application is additionally subject to the [Desktop App End-User Licence Agreement](/legal/desktop-eula), which incorporates and does not replace these Terms.
By creating an account, signing in via Google, or using the Service in any way, you accept these Terms. If you do not accept them, do not use the Service.
If you are using the Service on behalf of an organisation (a school, club, or team), you represent that you have authority to bind that organisation to these Terms.
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## 2. The Service
HoopLix is a basketball video-analysis platform. We operate:
- **Smart Clip** — AI-driven segmentation of full-game footage into individual play clips (desktop app).
- **Tactical Studio** — video-first court tracking and tactics: AI court scans, keyframes, tactical-board editing, notes, and animation export.
- **Smart Note** — playback-synced video annotation (drawings and notes).
- **My Drive** — your personal cloud library of videos, images, projects, and notes.
- **Clubs** — private groups with chat and time-limited file sharing.
- **Share links** — public read-only video URLs with optional copy-to-library.
Specific features may be added, removed, or moved between plans without notice. Your use of any beta feature is at your own risk.
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## 3. Eligibility
You must be at least **16 years old** to create an account. (We use 16 — the EU GDPR-K ceiling — rather than COPPA's 13, so the same age rule applies to every jurisdiction we serve.) The Service is not directed at children under that age and we do not knowingly enrol them.
You must not be located in, or under the control of a government in, any country subject to a comprehensive US export embargo, and you must not appear on any restricted-party list maintained by the US, EU, or UK.
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## 4. Your account
You are responsible for activity under your account. If you become aware of unauthorised access, change your password and notify us at [email protected].
We may suspend or terminate accounts that violate these Terms, our [Acceptable Use Policy](/legal/aup), or applicable law. Repeat infringement of intellectual property triggers account termination under our [Repeat Infringer Policy](/legal/repeat-infringer).
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## 5. Your Content
The IP and content provisions for user-submitted content are set out in detail at [`/legal/tos`](/legal/tos) ("Terms of Service — IP / Content Clauses"). Those clauses are part of these Terms and prevail over anything inconsistent stated here. In short:
- You **keep ownership** of what you upload.
- You **grant us a limited licence** to process and display your content as needed to operate the Service.
- You **warrant** that you have the rights to upload the content (including parental consent for any identifiable minor), and you **indemnify** us against third-party claims arising from your content.
- We will respond to copyright complaints under our [DMCA Policy](/legal/dmca) and abuse reports under DSA Article 16 / our internal abuse runbook.
We do **not** train HoopLix's machine-learning models on your audiovisual content. There is no opt-in for this and we do not collect user content for model training.
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## 6. Acceptable use
Your use of the Service is governed by our [Acceptable Use Policy](/legal/aup). The AUP prohibits, among other things, uploading broadcast TV footage without rights, harassment via voice annotations, doxxing via text annotations, and content depicting CSAM.
Violations of the AUP may result in content removal, account suspension, account termination, and (where the conduct is illegal) reporting to law enforcement. Apparent CSAM we become aware of is reported to NCMEC and Cybertip.ca as required by law, and the source account is permanently banned.
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## 7. Pricing and payment
### 7.1 Plans
The current plan tiers and quotas are described on the [Pricing page](/pricing). The summary table below is informational; the page is authoritative.
| Tier | Price | Cloud storage | Monthly AI processing | Daily AI cap (shared) |
|------|-------|---------------|-----------------------|-----------------------|
| Free | $0 | 2 GB | 1 Smart Clip + 5 Tactical Studio runs | 3 runs / day |
| Standard *(coming soon)* | $9.99 / mo | 5 GB | 10 Smart Clips + 50 Tactical Studio runs | 5 runs / day |
| Pro *(coming soon)* | $29.99 / mo | 50 GB | 50 Smart Clips + 250 Tactical Studio runs | 20 runs / day |
Standard and Pro additionally include publishing house ads in your city (1 and 5 per month respectively) and custom court designs. While a paid tier is marked *coming soon* it cannot yet be purchased, and every account operates on the Free tier's quotas.
### 7.2 Billing
Paid subscriptions are billed monthly in advance via Stripe. Annual billing may be offered at a future date.
### 7.3 Refunds
We offer a **14-day** no-questions-asked refund window from the date of subscription start (or upgrade). The 14-day window matches the EU Consumer Rights Directive (Directive 2011/83/EU) right of withdrawal so the same policy applies to all jurisdictions. After that window, fees are non-refundable except where required by law.
We will refund automatically when a job fails due to a HoopLix-side incident (system failure, GPU outage). Refunds are credited back to the original payment method.
### 7.4 Quotas
Exceeding the daily, hourly, or per-job quota for your tier returns an HTTP 429 with details and a `retry_after_sec` field. Repeated bypass attempts (e.g. scripting around the gate) violate the AUP.
Per-tier quotas may be revised with **30 days' notice** to existing subscribers. Notice is sent by email and published on the Pricing page.
### 7.5 Tax
Prices shown exclude tax unless explicitly stated. We collect and remit VAT / GST / sales tax where required by the laws of your billing jurisdiction via Stripe Tax.
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## 8. Share links
The share-link feature lets you create a public URL for a single exported clip. By generating a share you represent that you have rights to the underlying footage (per the [IP & Content Clauses](/legal/tos) § 2) and that the share complies with applicable law.
Anyone with the link can view the clip. When a share link is pasted into a messaging or social app, that platform may fetch and display a small preview (title, duration, thumbnail). Share pages are marked `noindex` so they are excluded from search-engine indexes, but you should treat a share link itself as public once sent.
### 8.1 Recipients of `allow_copy=true` shares
When you receive a share link with `allow_copy=true` and you click "Add to my projects", you become an **independent controller** of that data under privacy law (see the [IP & Content Clauses](/legal/tos) § 9.3). Cloning is gated by an in-product confirmation dialog; the clone counts against your storage quota.
### 8.2 Revocation
You may revoke any share you created at any time by contacting [email protected] (a self-service revocation page is planned). The underlying file is purged within **48 hours** of revocation (longer where a legal hold applies, e.g. a pending DMCA counter-notice window); database metadata is retained for **12 months** to support DMCA / subpoena queries before being hard-deleted.
### 8.3 Per-share bandwidth cap
Each share has a per-day bandwidth cap (currently **5 GB**). Exceeding the cap returns 429 to viewers until the next UTC midnight. The cap exists to prevent a single share token from being used to drain our egress budget.
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## 9. Termination
### 9.1 By you
Delete your account at Settings → Account → Delete account. Your data is soft-deleted immediately (you can no longer access it) and hard-deleted after a 30-day cooling-off window during which the deletion can be cancelled if it was initiated in error.
Active subscriptions cancel at the end of the current billing period. We do not pro-rate refunds for partial months (subject to § 7.3).
### 9.2 By HoopLix
We may suspend or terminate accounts that:
(a) violate these Terms or the AUP;
(b) fail to pay an outstanding invoice within 14 days of notice;
(c) are used in a manner that materially disrupts the Service for other users;
(d) trigger the Repeat Infringer Policy;
(e) submit a CSAM upload — immediate, permanent ban + reports to NCMEC / Cybertip.ca as required by law.
Where consistent with the cause of termination we will provide notice and a reasonable opportunity to export data before account closure.
### 9.3 Effect of termination
Termination ends your right to use the Service. The provisions of ToS that by their nature should survive (warranties, indemnification, intellectual-property licences for content already shared and incorporated into others' work, limitation of liability, governing law) survive termination.
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## 10. Warranties and disclaimers
The Service is provided **"as is" and "as available"**. To the maximum extent permitted by law, HoopLix disclaims all warranties — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.
We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. AI-generated outputs (segment boundaries, court keyframes, player tracks) are best-effort approximations and require human review for any consequential use.
This section does not exclude warranties that cannot be excluded by law in your jurisdiction (e.g. consumer-protection statutory guarantees for non-business users in the EU, UK, Australia).
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## 11. Limitation of liability
To the maximum extent permitted by law:
(a) HoopLix's total aggregate liability arising out of or relating to these Terms or the Service is limited to the **greater of (i) the fees you paid HoopLix in the 12 months preceding the event giving rise to the liability, or (ii) USD 100**.
(b) HoopLix is not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, business interruption, or loss of goodwill — even if advised of the possibility of such damages.
These limits do not apply to liability that cannot be limited by law (gross negligence, wilful misconduct, certain consumer-protection rights).
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## 12. Indemnification
You will defend, indemnify, and hold harmless HoopLix from third-party claims arising out of or related to (a) your content, (b) your breach of these Terms, the AUP, or applicable law, or (c) your misuse of the Service. The fuller indemnity language is at [`/legal/tos`](/legal/tos) § 3.
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## 13. Governing law and disputes
These Terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.
Any dispute arising out of or relating to these Terms or the Service will be resolved in the exclusive jurisdiction of the courts of the Province of Saskatchewan, sitting in Regina, and you consent to the personal jurisdiction of those courts.
EU consumers retain the right to bring proceedings in the courts of their country of residence under EU Regulation 1215/2012.
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## 14. Changes
We may revise these Terms. Material changes are announced **at least 30 days in advance** via email and an in-product banner. Continued use of the Service after the effective date of revised Terms constitutes acceptance of those revised Terms. If you do not accept, your remedy is to stop using the Service before the effective date.
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## 15. Miscellaneous
- **Assignment.** You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of HoopLix's assets.
- **Severability.** If any provision is held unenforceable, the remaining provisions stay in effect.
- **No waiver.** Failure to enforce a provision is not a waiver of the right to enforce it later.
- **Entire agreement.** These Terms (together with the linked policies) are the entire agreement between you and HoopLix on the matters they cover.
- **Trademarks.** HOOPLIX™, the HoopLix name, and the HoopLix logo are trademarks of Hooplix Technology Inc. These Terms grant you no right to use them; see the [IP & Content Clauses](/legal/tos) § 8.
- **Notices.** We send notices to the email on your account; you send notices to the addresses listed under § 16.
- **Force majeure.** Neither party is liable for delay or failure caused by events beyond reasonable control (war, natural disaster, internet backbone outage, government action).
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## 16. Contact
- General: [email protected]
- Privacy: [email protected]
- Abuse / DSA: [email protected]
- DMCA: [email protected] (Designated Agent)
- Postal: Hooplix Technology Inc., 2014 Aurora Blvd, Suite 1014, Regina, SK S4V 3T7, Canada
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## Linked policies (incorporated by reference)
- [Privacy Policy](/legal/privacy)
- [Acceptable Use Policy](/legal/aup)
- [Cookie Policy](/legal/cookies)
- [DMCA Policy](/legal/dmca)
- [Repeat Infringer Policy](/legal/repeat-infringer)
- [ToS — IP & Content Clauses](/legal/tos) (the detailed § 1–10 content-licence terms referenced throughout this document)